![]() I told them that there is no way that could be the case since in just the past few months I've been to BB&B a few times and used store credit twice. I just got off the phone with customer service who told me that over the course of a year they only have record of 4 or 5 (not sure why they couldn't give me an actual number) store credits issued and store credits redeemed. BB&B assured me that they would keep track of all of the store credits in their system when I expressed the concern I had with having to keep track of multiple receipts with multiple amounts on each - great! Unfortunately, this was not the case. I know it doesn't seem like this is a huge issue but when you have multiple engagements leading up to and after a wedding there are obviously returns and/or exchanges that will need to be made. However, they give you a receipt with each return (transaction, not item) showing your store credit. When you return an item from a registry, they give you store credit, which I am okay with. I went into a few different stores, each of them having difficulty performing the task being to remove the unwanted item from the registry. The problem is that if you decide to return the item, it then looks unfulfilled on your registry and Bed, Bath & Beyond cannot remove the item off the registry (Problem #1 the guest knows you returned the item they purchased you & #2 you will receive the item again because it appears unfulfilled). I know these complaints should be short, but I do not understand why a very successful company who probably has an excellent product would have such a ridiculous policy? My name is Edith **.Ī few of our guests purchased items that we did not register for and they went onto the registry as fulfilled - I like this feature. and someone will call regarding the issue. I have called that number several times (twice today), and am asked to give name, etc. I was finally given another phone number that is supposed to take me to the next level. I guess I have just decided to act 'on the principle of the thing' in this case. In that case, the error is mine, and I accept that responsibility. I often pay the postage for returning an item that did not fit because I had ordered the wrong size. I use online shopping often, and I have never had to pay for returning an item that was faulty upon opening the package. All were polite and steadfast in keeping to their company's return policy: YOU may return the product for another InStyler AT YOUR OWN EXPENSE. I have spoken to customer service representatives Daniel, Brandi, Cookie, Jose and Rick. After we went back and forth with those issues with a line developing behind me, what struck me in total disbelief is when he said to me, “What door did you come in?” I couldn't understand why I was being ask that, so I responded to him with "What did you say?” He then repeated with "What door did you come in, the 3rd Ave or 4th Ave side of the store?” I responded with “What are you asking me that for?” and he replied with "So I can run the cameras back.” He asks me a series of questions of if I have my receipt, where did I purchase the rugs, things that were in reason due to the fact that I didn't have my receipt or the ticket information information. The manager comes down asks me for my identification, and becomes completely disrespectful. As the cashier prepares the return she calls for a manager for approval. I removed the tags because I had thought that I was going to keep the rugs but decided otherwise. She takes the items out of the bag, looks them over and notices the tags are off of the rugs. ![]() I approached the cash register and let the cashier know that I had a return. I had an item to return, that was packaged in a Bed Bath Beyond shopping bag up on my entering the store. I entered in the Bed Bath and Beyond Store here in Dt Seattle WA. ![]()
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